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Frequently Asked Questions
We welcome your questions and feedback. For the fastest answer, read our frequently asked questions below. Here we have a list of the most FAQ in regards to ordering, shipping, return policy, security information and others. If you don't see the answer you are looking for contact us by phone (888) 912-8733 or email support@bestinbabies.com.
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Ordering:
Are online transactions secure?
Best in Babies assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. Please read our Privacy Policy for more details.
Any personally identifiable information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties.
What are my payment options?
Best in Babies accepts Visa, MasterCard, American Express, and Discover credit card payments. We are also happy to accept PayPal.
Will I be charged sales tax?
All orders shipped to destinations within the state of Illinois are charged sales tax. Orders shipped to destinations outside the state of Illinois will not be charged sales tax.
Can I order by phone?
Orders can be placed over the phone by calling the Best in Babies toll-free number (888) 912-8733. One of our friendly and helpful customer care representatives can assist you with your order.
Will I receive an email confirmation for my order?
You will receive an email confirmation shortly after placing your order. Please review your order details carefully, and contact customer service immediately if you need to make any changes. Once your order has been processed and is ready to be shipped from our facility, you will receive a second email containing delivery and tracking information. Order and shipping confirmation emails are sent to the shipping email address that was provided during checkout.
How do I check the status of my order?
We send tracking information to the email address you used to place your order as soon as the item is shipped out. For any questions regarding the status of your order, you may also contact us by phone (888) 912-8733 or by email support@bestinbabies.com.
This is a baby gift, can I include a gift card message?
Yes, during the check out process there will be a box where you can write a gift card message.
Shipping:
What are my shipping options?
We use UPS, USPS, and FedEx depending on the item. For information about a specific item, you can call (888) 912-8733 or email support@bestinbabies.com. We can then let you know how the item will be sent.
Do you ship to PO boxes?
We are unable to ship to PO Boxes. Our carriers require a physical shipping address.
How long does it take to receive my order?
Each product on our website has a specific processing time, marked in the availability section of each product description page. Availability times do not include optional personalization processing time or shipping transit time.
Is it okay to ship a baby gift to the hospital?
Shipping gifts to a hospital may not be the best idea. Patients can get discharged by the time the package has been received and delivered within the hospital! We therefore strongly advise you to send your gift to the recipient's home where they can fully enjoy it or to someone who can hand deliver it during a visit.
If someone has a long term stay in the hospital, please give as much information as possible on the address, floor, room number, etc. The more information you can get concerning the location of your loved one within a hospital, the less room for error within the hospital mail rooms. Also please understand that UPS deliver to the hospital, and not to the room. We cannot be held responsible for any delay incurred by the hospital mail room. We have heard stories of it taking three days to get from the mail room to the hospital room and this is out of our control.
Can I rush my order?
Rush service for some items is offered at a small fee. Please call customer service at (888) 912-8733 for more details on how we can help make sure your delivery arrives on time.
Return Policy:
How do I makes changes or cancel my order?
You may change or cancel your order at no additional cost as long as the order has not been processed or personalized. Cancellation fees may apply depending on the item. Please contact customer service at (888) 912-8733 for specific inquiries.
What if my order is undeliverable?
If we are unable to deliver your order due to an incorrect address, the order will be returned to us. The purchaser is responsible for any reshipping fees charged by the carrier to pickup and to redeliver the package.
What is your return policy?
At Best in Babies, we take pride in all of our baby products. However, if there is a problem with your order, please let us know. We ask that you send back your order within 30 days from the date of ordering so can process things as quickly as possible. We ask that the item is in the same condition that it was when received and in original packing. We can not take back personalized items, so please double check all spelling is correct before ordering.
Some products will require a RAN (return authorization number). If you want to make a return, let us know which product, and we will let you know if you need a RAN for that item.
You are responsible for the cost to ship the product back to us, unless otherwise instructed by us. If you have any questions about our policy please send us an email support@bestinbabies.com or call our toll-free number (888) 912-8733.
General FAQ:
Where is Best in Babies located?
Best in Babies corporate office is located at: 620 Appletree Court, Deerfield, Il 60015
We do not have a retail storefront and cannot make sales in person. Orders can only be taken online, or over the phone and shipped direct from our designers and facilities, which are located in various parts of the USA.
____________________________________________________________________________
Ordering:
Are online transactions secure?
Best in Babies assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records. Please read our Privacy Policy for more details.
Any personally identifiable information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties.
What are my payment options?
Best in Babies accepts Visa, MasterCard, American Express, and Discover credit card payments. We are also happy to accept PayPal.
Will I be charged sales tax?
All orders shipped to destinations within the state of Illinois are charged sales tax. Orders shipped to destinations outside the state of Illinois will not be charged sales tax.
Can I order by phone?
Orders can be placed over the phone by calling the Best in Babies toll-free number (888) 912-8733. One of our friendly and helpful customer care representatives can assist you with your order.
Will I receive an email confirmation for my order?
You will receive an email confirmation shortly after placing your order. Please review your order details carefully, and contact customer service immediately if you need to make any changes. Once your order has been processed and is ready to be shipped from our facility, you will receive a second email containing delivery and tracking information. Order and shipping confirmation emails are sent to the shipping email address that was provided during checkout.
How do I check the status of my order?
We send tracking information to the email address you used to place your order as soon as the item is shipped out. For any questions regarding the status of your order, you may also contact us by phone (888) 912-8733 or by email support@bestinbabies.com.
This is a baby gift, can I include a gift card message?
Yes, during the check out process there will be a box where you can write a gift card message.
Shipping:
What are my shipping options?
We use UPS, USPS, and FedEx depending on the item. For information about a specific item, you can call (888) 912-8733 or email support@bestinbabies.com. We can then let you know how the item will be sent.
Do you ship to PO boxes?
We are unable to ship to PO Boxes. Our carriers require a physical shipping address.
How long does it take to receive my order?
Each product on our website has a specific processing time, marked in the availability section of each product description page. Availability times do not include optional personalization processing time or shipping transit time.
Is it okay to ship a baby gift to the hospital?
Shipping gifts to a hospital may not be the best idea. Patients can get discharged by the time the package has been received and delivered within the hospital! We therefore strongly advise you to send your gift to the recipient's home where they can fully enjoy it or to someone who can hand deliver it during a visit.
If someone has a long term stay in the hospital, please give as much information as possible on the address, floor, room number, etc. The more information you can get concerning the location of your loved one within a hospital, the less room for error within the hospital mail rooms. Also please understand that UPS deliver to the hospital, and not to the room. We cannot be held responsible for any delay incurred by the hospital mail room. We have heard stories of it taking three days to get from the mail room to the hospital room and this is out of our control.
Can I rush my order?
Rush service for some items is offered at a small fee. Please call customer service at (888) 912-8733 for more details on how we can help make sure your delivery arrives on time.
Return Policy:
How do I makes changes or cancel my order?
You may change or cancel your order at no additional cost as long as the order has not been processed or personalized. Cancellation fees may apply depending on the item. Please contact customer service at (888) 912-8733 for specific inquiries.
What if my order is undeliverable?
If we are unable to deliver your order due to an incorrect address, the order will be returned to us. The purchaser is responsible for any reshipping fees charged by the carrier to pickup and to redeliver the package.
What is your return policy?
At Best in Babies, we take pride in all of our baby products. However, if there is a problem with your order, please let us know. We ask that you send back your order within 30 days from the date of ordering so can process things as quickly as possible. We ask that the item is in the same condition that it was when received and in original packing. We can not take back personalized items, so please double check all spelling is correct before ordering.
Some products will require a RAN (return authorization number). If you want to make a return, let us know which product, and we will let you know if you need a RAN for that item.
You are responsible for the cost to ship the product back to us, unless otherwise instructed by us. If you have any questions about our policy please send us an email support@bestinbabies.com or call our toll-free number (888) 912-8733.
General FAQ:
Where is Best in Babies located?
Best in Babies corporate office is located at: 620 Appletree Court, Deerfield, Il 60015
We do not have a retail storefront and cannot make sales in person. Orders can only be taken online, or over the phone and shipped direct from our designers and facilities, which are located in various parts of the USA.
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